FAQs

ORDERING

WHAT DO I NEED TO ORDER A PAIR OF GLASSES?

To build the glasses we just need an up to date eyesight prescription and your pupillary distance (PD) or use our standard PD measurement.

WHAT HAPPENS AFTER I PLACE MY ORDER?

You’ll get an email confirming the order request. Once your glasses have been made, you’ll get a text from Royal Mail with further delivery updates.

HOW LONG DO I HAVE TO CANCEL MY ORDER?

Due to the bespoke nature of our glasses production, we can only accept order cancellations or changes up to 30 minutes after the order is placed.

CAN I CHANGE MY ORDER?

Much like with cancellations, we’ll have to be notified of any amendments to your order within 30 minutes.

HOW CAN I PAY?

We accept all major credit and debit cards as well as PayPal.

WHICH WEB BROWSER WORKS BEST WITH LOW COST GLASSES?

For an optimal Low Cost Glasses experience, we recommend using the latest version of Google Chrome or Safari web browsers.

DELIVERY & RETURNS

HOW MUCH DOES UK DELIVERY COST?

For UK mainland orders, individual glasses orders are delivered by tracked Royal Mail, which costs £3.95 per frame. For surrounding UK territories, additional charges may apply.

Each piece of an order is despatched separately as this ensures that the customers receives as soon as it is ready for despatch. In some cases where a customer has ordered two different types of lenses, the pair that are ready first will be despatched and the next pair will follow a few days later. So don’t be alarmed if you receive one pair first. The second pair will be coming as soon as they’re ready.

We offer free standard UK delivery for all orders over the value of £40.

WHAT HAPPENS AFTER I PLACE MY ORDER?

You’ll get an email confirming the order request. Once your glasses have been made, you’ll get a text from Royal Mail  to tell you they’ve been dispatched.

HOW LONG DOES POSTAGE TAKE?

All orders to the UK will be delivered within 48 hours from the point of despatch, but with glasses the complexity of the build (i.e., complicated prescription) means manufacturing time may vary.

Each piece of an order is despatched separately as this ensures that the customers receives as soon as it is ready for despatch. In some cases where a customer has ordered two different types of lenses, the pair that are ready first will be despatched and the next pair will follow a few days later. So don’t be alarmed if you receive one pair first. The second pair will be coming as soon as they’re ready.

HOW LONG IS THE MANUFACTURING PROCESS?

Simple single vision prescriptions can take up to 4 days, but will normally be shipped within 2 working days of order date. Complex single vision prescriptions will take 5-10 working days, and varifocals 7-14 working days.

HOW WILL MY ORDER BE DELIVERED?

For all UK glasses orders, individual glasses orders are delivered by tracked 48 hour Royal Mail.

CAN I ORDER FROM OUTSIDE THE UK?

Yes you can – we ship all over the world. Delivery times and costs may vary, but your order will be shipped with Royal Mail.

WHAT ARE INTERNATIONAL DELIVERY TIME SCALES?

10-14 working days from the point of despatch.

WHAT ARE INTERNATIONAL DELIVERY COSTS?

This varies by zone. The basket will tally up the total cost ahead of placing the order if you proceed through the checkout process. Please be aware that any import charges incurred must be paid for by the customer, and policy can vary quite a bit between countries, so contact your customs office for more detailed information. In the case of returned items, customs fees will be deducted from any refund due.

WHAT’S YOUR RETURN POLICY?

Please ensure in order to initiate a return, you contact us either by email or telephone. We are unable to receive frames back without adequate notification and agreement

We have a 7-day guarantee that allows customers to exchange or return faulty items for a full refund up to 7 working days after delivery. All you have to do is send everything back to us in its original condition and in its original packaging with the order number clearly marked. That includes the faulty item itself. To avoid items being damaged upon return, please package them suitably. Please note that returned items must reach us within 14 working days of our original delivery date.

With regard to issues with prescription lenses, unless deemed damaged or faulty, we are unable to accept such returns as this is due to them being made specifically to your requirements.

Therefore, it is really important that you enter in your prescription details carefully and accurately. We will not give a refund where you have entered in your prescription details incorrectly and where the glasses have been manufactured to this wrong prescription. We will however at our discretion try to help you with an alternative solution.

We cannot accept returns with regard to issues with fit. We have listed the single lens width and the bridge width for every frame on the website. These can be found under the product image on each product page. If you add up the lens width twice and then the bridge width, you would get the frames size, measured from the lenses’ widest points.

We also have our 30-day product guarantee, which entitles customers to a one-time replacement pair of glasses within 30 days of despatch. The replacement will only be issued if there are clear defects in the material or workmanship.

Our 30-day product warranty does not cover damage caused by accident, negligence, or improper care. It also does not cover fit, prescription issues or a change of mind.

PRESCRIPTIONS

WHERE DO I GET MY PRESCRIPTION?

First you need to have your eyes tested by a qualified optometrist, and then you just need to ask them for a copy of your prescription. They usually like you to buy glasses at their opticians’, but it’s their legal obligation to provide you with a copy of your prescription.

HOW RECENT DOES MY PRESCRIPTION HAVE TO BE?

We can only accept prescriptions up to 2 years old.

WHEN DO I GIVE YOU MY PRESCRIPTION?

As you progress through the checkout process, you will be prompted to enter your prescription details.

WHAT IS MY PUPILLARY DISTANCE?

PD is the distance between your pupils, which we need to measure to accurately glaze the lenses in your new glasses. Your optician won’t always give you this seeing as it’s considered to be a fitting criteria rather than an optical one, so you’ll have to ask them for it. You can use our handy PD measurement guide, or take use the suggested standard PD of 63 if you do not have yours.

WHAT DOES MY PRESCRIPTION MEAN?

SPHERE

A plus (+) here means you’re long-sighted and a minus (-) here means you’re short sighted. We accept values between -8.00 and +8.00, and the further from 0, the stronger prescription, the greater the curve on the lens, and the thicker the lens. If yours is quite strong you might want to consider changing the lens to a thinner one. We’ll recommend a lens depending on your prescription value at the index stage of checkout. Each eye can have different prescriptions as well.

CYLINDER

This is to correct visual distortions arising from the surface of your eye. You might have heard the word “astigmatism” banded about – this is it. 0 here means your eye’s surface is perfectly spherical, and the more that number increases, the more curved your eye’s surface actually is. Not to worry though, it’s actually more common to have astigmatism than not, and each eye can be different. If you have a cylinder value, you will also have an axis value.

AXIS

This relates to the cylinder, and it’s an indication of the direction of the astigmatism. So, maybe the surface of your eyes is oval shaped, but the direction of that oval is slightly diagonal, rather than horizontal. This is to factor for that. If you have a cylinder value, you will also have an axis value. Again, each eye can be different.

ADD

If you require reading, computer, or varifocal lenses, your prescription will have an add value. It relates to additional correction at close distances.

WHAT PRESCRIPTIONS CAN YOU MAKE?

We can accommodate for single vision, varifocals, reading, distance, and computer lenses, and we accept prescriptions from -8.00 to +8.00, measured from the sum of the sphere and cylinder. For example, a sphere of +4.00 and a cylinder of -2.00 would be a total of +2.00.

CAN I USE MY CONTACT LENS PRESCRIPTION?

Alas, no – it wouldn’t be accurate. Contact lens prescriptions differ slightly to glasses prescriptions seeing as they sit on your eyeball rather than in front of it, so we really require your glasses prescription.

CAN I ORDER PRESCRIPTION SUNGLASSES?

Yes – we offer a range of lens treatments, including coloured tinting and mirroring and these apply to prescription lenses too, so you can turn any frames on Low Cost Glasses into sunglasses.

PRODUCT

WHAT ARE YOUR FRAMES MADE FROM?

The frames are made from plastic or metal. The nose-pads, where applicable, are made of silicone.

WHAT TYPE OF LENSES DO YOU OFFER?

Distance, computer, reading, varifocal, blank lenses (plano/non-prescription), and no lenses.

DO YOU OFFER GLASSES WITHOUT A PRESCRIPTION?

Yep, these are “plano” lenses. Just select the ‘PLANO lenses’ option at the lens stage of the order. Your glasses will come complete with clear, non-prescription lenses.

WHAT ARE VARIFOCAL LENSES?

Your optometrist will tell you if you need these. They’re for anybody that struggles to see at all ranges. How they work is the top half of the lens takes care of focusing far away, and the bottom half takes care of focusing close up, and with the power of technology they blend seamlessly in the middle. Don’t worry; they look no different to regular lenses.

CAN I ORDER A FRAME ONLY?

If you’d like frames without the lenses, there’s an option for that at the lens options stage of the checkout, namely ‘No Lenses’.

DO YOU SELL GLASSES FOR CHILDREN?

No, we’re only able to sell glasses to people aged 16 and over.

IF I HAVE MY GLASSES ADJUSTED ELSEWHERE ARE THEY STILL COVERED UNDER YOUR WARRANTY?

No, having your glasses adjusted elsewhere will invalidate your warranty with Low Cost Glasses.

HOW DO I ADJUST HOW MY GLASSES FIT?

There’s no built-in way to adjust your glasses so your best bet is to go to your local opticians, where it may be possible to adjust your glasses for a small fee.

LENSES

WHAT LENS TYPES DO YOU OFFER?

Distance, computer, reading, varifocal and plano/non-prescription. You’ll be prompted to select your choice during the checkout process.

WHAT LENS COATINGS DO YOU OFFER?

Clear, anti-reflective, light reactive, polarised, tinted, and mirrored. Again, you’ll be prompted to select your choice during the checkout process.

WHAT LENS INDEXES DO YOU OFFER?

We have a four tiered system for choosing your lens index as part of a purchase:

  • Bronze (£0): standard, clear, plastic resin optical-grade lenses treated with a hard coating to prevent scratching.
  • Silver (£11): A mid-index lens at 1.60 on the refractive index, these lenses provide a lighter and thinner alternative to Bronze, and are suitable for mid to strong single vision prescription glasses. Anti-reflective coating is included as standard.
  • Gold (£24): A high index lens at 1.67 on the refractive index, these lenses provide a lighter and thinner alternative to Silver and are suitable for stronger prescriptions. Anti-reflective coating is included as standard.
  • Platinum (£58): A super-high index lens at 1.74 on the refractive index, these lenses are the thinnest and lightest we can offer, and are suited to very strong prescriptions. Anti-reflective coating is included as standard.

You’ll be prompted to make this selection during the order process, and we’ll recommend an option based on your prescription requirements.

WARRANTY

DO YOUR PRODUCTS COME WITH A WARRANTY?

We have a 30-day product guarantee, so if your glasses break you’re entitled to a one-time replacement within that time period. Head over to our Returns Policy section for more details.

Prevention is really the best way to ensure your glasses have a long life though. Make sure you use the Low Cost Glasses case/pouch to keep them protected when you’re not using them, and avoid wiping the lenses with your sleeve as it might have tiny bits of dirt or grit on it.