Clearance Sale Policy

Effective Date: 10/02/2026
Managed by:  Lowcostglasses.co.uk

At Lowcostglasses.co.uk, we aim to keep our clearance prices as low as possible while remaining fair and transparent with our customers. Please read our Clearance Sale Policy carefully before making a purchase.

1) What counts as a clearance item

Clearance products are items marked as:

  • Clearance

  • Final Sale

  • End of Line

  • Last Chance

  • Discontinued

These products are sold at reduced prices and may have limited sizes, colours, or stock availability.

2) Important sizing notice

Please make sure to check your size carefully before ordering any clearance item.

  • Frame and fit details are provided on each product page.

  • If you are unsure, contact us before placing your order.

  • As clearance items are final-sale for change-of-mind, incorrect size selection is not eligible for refund.

2.1) Change-of-mind returns (non-faulty items)

For all clearance items:

  • We do not offer refunds for change of mind.

  • We may offer an exchange or store credit only at management discretion.

  • Any approved exchange must be requested within [7/14] days of delivery/collection and the item must be unused, in original condition, and with original packaging.

3) Faulty, damaged, or incorrect items

Your statutory rights are always protected.

If a clearance item is:

  • faulty,

  • not as described, or

  • not fit for purpose,

please contact us and we will provide an appropriate remedy in line with UK consumer law (repair, replacement, price reduction, or refund as applicable).

4) Prescription and custom-made items

Where products are made to your prescription or personalised specification:

  • they are generally non-returnable for change of mind,

  • but your rights for faulty or misdescribed goods still apply.

5) Online order cancellations (distance sales)

For eligible online orders, cancellation rights may apply under UK distance selling rules.
However, exemptions may apply to custom/prescription-made products. If you are unsure, please contact us before ordering.

6) Non-returnable conditions

We cannot accept returns/exchanges for clearance items if:

  • lenses/frames show signs of wear, damage, adjustment, or misuse,

  • original tags/packaging are missing,

  • the product has been altered by a third party,

  • return request is made outside the allowed timeframe (where discretionary exchange is offered).

7) How to request support

To request help with a clearance order, please contact our customer support team with:

  • Order number

  • Product details

  • Clear photos (if reporting fault/damage)

  • Brief description of the issue

Contact: [Insert email] | [Insert phone]
Hours: [Insert support hours]

8) Policy updates

We may update this policy from time to time. The latest version will always be available on our website.

Short in-store sign version (optional)

CLEARANCE / FINAL SALE NOTICE
No refunds for change of mind on clearance items.
This does not affect your statutory rights on faulty or misdescribed goods.