Good Customer Service Response...
EDIT: Agreed to take detailed look at issue and measure objectively. When the issue is fixed, I'll bump this to 5-star, thanks.
I'm sorry guys, but I have to conclude that your varifocal manufacture is not up to scratch.
You have now attempted to make my prescription 3 times and none are correct. I know this because I ordered single vision lenses from you and they were fine. Each time I've had to return my specs, and this just tells me you can't figure this out objectively. For the sake of safety, you need to get to the bottom of this problem..!