TERMS & CONDITIONS
In these terms & conditions:
- Part A sets out the terms that apply to your use of the Low Cost Glasses site;
- Part B sets out the terms that apply to your purchases of products using the Low Cost Glasses site;
- Part C sets out the terms that apply both to your use of the Low Cost Glasses site and your purchase of products using the Low Cost Glasses site;
- Part D sets out product specific terms; and,
- Part E sets out the terms that apply to special offers.
Part A: Your Use of the Low Cost Glasses Site
1 Basis of Use of the Low Cost Glasses Site
1.2 These terms & conditions govern your use of the Low Cost Glasses site in general, the products that you purchase on the Low Cost Glasses site and all services provided in connection with them.
1.3 These terms & conditions do not affect your statutory rights.
2.1 To register on the Low Cost Glasses site you must be over sixteen years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.
3 Password & Security
3.1 When you register to use the Low Cost Glasses site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting customer services immediately (see paragraph 23 below for contact details).
3.2 If Low Cost Glasses has reason to believe that there is likely to be a breach of security or misuse of the Low Cost Glasses site, we may require you to change your password or we may suspend your account in accordance with paragraph 20 below.
4 Intellectual Property
4.1 The content of the Low Cost Glasses site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Low Cost Glasses site on a computer screen, or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Low Cost Glasses site without express written permission from Low Cost Glasses.
4.2 No licence is granted to you in these terms & conditions to use any trademark of Low Cost Glasses or its affiliated companies.
5.1 You may not use the Low Cost Glasses site for any of the purposes set out below
(a) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
(b) transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
(c) gaining unauthorised access to other computer systems;
(d) interfering with any other person’s use or enjoyment of the Low Cost Glasses site;
(e) interfering or disrupting networks or web sites connected to the Low Cost Glasses site;
(f) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
(g) transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”;
(h) impersonating another person;
(i) referring to specific website addresses outside of the Low Cost Glasses site; or
5.2 Low Cost Glasses reserves the right to refuse to post material on the Low Cost Glasses site or to remove material already posted on the Low Cost Glasses site. You must not try to re-post material which Low Cost Glasses has refused to post on the Low Cost Glasses site or has previously removed from the Low Cost Glasses site.
5.3 You will be responsible for all (direct or indirect) losses, costs and expenses incurred by us, all damages awarded against us by a court and all professional or administrative fees, interest charges or penalties paid by us as a result of any settlement agreed by us arising out or in connection with:
(a) any claim by any third party that the use of the Low Cost Glasses site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
(b) any claim by any third party that the use of the Low Cost Glasses site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
5.4 By submitting material you are granting Low Cost Glasses a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.
6 Third Party Websites
As a convenience to Low Cost Glasses customers, the Low Cost Glasses site may include links to other websites or material. Low Cost Glasses is not responsible for any of these websites or material which is beyond its control.
7 Advertising & Sponsorship
Part of the Low Cost Glasses site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Low Cost Glasses site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.
8 Availability of the Low Cost Glasses Site
8.1 Although Low Cost Glasses aims to offer you the best service possible, Low Cost Glasses cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the customer services team (see paragraph 23 below for contact details) or by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can.
8.2 Your access to the Low Cost Glasses site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
Part B: Purchasing Products from the Low Cost Glasses Site
9 Specific Product Terms
9.1 The terms in this Part B apply to any purchases that you make on the Low Cost Glasses site.
9.2 Some purchases made on the Low Cost Glasses site will also be governed by specific product terms – please go to Part D of these terms and conditions to see if any of the products you are purchasing have additional specific product terms.
9.3 All our glasses include a basic bronze lens of 1.5 index, excluding rimless and semi-rimless frames. Dependent on your prescription a higher index may be required. We will make a recommendation after entering your prescription. However, please be aware certain prescriptions cannot be manufactured in a bronze 1.5 index lens, such as rimless and semi-rimless frames.
10 Descriptions and Prices of Products
10.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything which you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 23 below for contact details).
10.2 If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraph 16 below.
10.3 All prices are expressed inclusive of any VAT payable unless otherwise stated.
11.1 All products advertised are subject to availability or while stocks last.
11.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are refunded for the product, in full.
11.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. If you try to bulk buy products that have bulk buying restrictions, we will automatically reduce the number of products you’re trying to buy by adding the maximum amount allowed to your basket rather than the amount requested.
12 Acceptance of Orders
12.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered and an estimated date for delivery. Please note that this email is not an order confirmation or an acceptance of your order by Low Cost Glasses.
12.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you that we have despatched a product to you. At this point a contract will be made between us for you to buy and us to sell the products that you have ordered from us. Where products are despatched our acceptance of the order in respect of each product takes place when we notify you by email of such despatch.
12.3 30 minutes after the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 14 below).
12.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of the amount already paid for that product in accordance with our refund policy in paragraph 16 below.
13.1 Delivery will be made to the address specified when you complete the order.
13.2 For the UK, a complete pair of glasses are delivered by Royal Mail and delivery costs £3.95, though costs may vary for non-mainland territories. Individual international orders are all delivered via Royal Mail and postage charges are subject to zone. (excluding Next Day Glasses). If any loyalty points, coupons or other promotions are used on your order and the order value drops below the free delivery threshold, you will be required to pay the standard shipping fee.
13.3 Whilst we make considerable effort to despatch all your products within 48-72 hours (excluding weekends) subject to prescription complexity, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control.
13.4 Shipping Insurance costs £3.99 for UK orders. In cases when a package does get lost by the courier, we will provide a replacement item free of charge. (excluding Next Day Glasses).
13.5 Next Day Glasses are subject to Qualifying prescriptions only, single vision silver lens option without Add-ons. UK Mainland only, next day delivery excludes weekends and public holidays. Next Day Glasses service is charged at £29.95 per frame.
14 Cancelling Your Order If You Change Your Mind
We hope that you will be happy with your purchase but if you change your mind you may cancel your order up to 30 minutes from the point of acceptance of order.
15 Faulty Products
If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product by going through the online returns process.
Please refer to our Returns Policy for more information.
16.1 If you are entitled to a refund, we will refund you in the method that payment was made.
16.2 Refunds can take 7-10 working days to appear in your account. We’ll make any refund payment due to you (excluding initial delivery costs) within 20 working days from the day the order is despatched.
16.2 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
Please refer to our Returns Policy for more information.
17 Payments & Cards
17.1 Payment for your products will be taken at the time your place your order. If there is a problem taking payment for all or part of your order we will contact you by email.
17.2 Your credit/debit card details will be encrypted by the Braintree site to minimise the possibility of unauthorised access or disclosure.
17.3 When ordering from the Low Cost Glasses site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example an 11 version or higher of Internet Explorer, version 5 or higher of Firefox, Chrome version 60 or higher and Safari version 8 of higher. This means that you cannot inadvertently place an order through an unsecured connection. Please note these web browsers and versions may change from time to time.
17.4 We are unable to accept NHS or opticians’ vouchers.
18 Free Gifts, Promotional Products, & Ecoupons
18.1 Free gifts and promotional products that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary.
18.2 If you change your mind and return your product you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.
18.3 Where indicated on the Low Cost Glasses site, we may accept eCoupons, subject to these terms & conditions and any other specific conditions notified to you on the issue of the eCoupons.
Part C: Your Use of the Low Cost Glasses Site & Purchasing Products from the Low Cost Glasses Site
We may update these terms & conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Low Cost Glasses site. The changes will apply to the use of the Low Cost Glasses site after we have given notice. If you do not wish to accept the new terms & conditions you should not continue to use the Low Cost Glasses site (including purchasing any products on the Low Cost Glasses site). If you continue to use the Low Cost Glasses site after the date on which the change comes into effect, your use of the Low Cost Glasses site indicates your agreement to be bound by the new terms & conditions.
20 Right to Suspend or Close Your Account
20.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these terms & conditions. You will not be able to order products on the Low Cost Glasses site if your account is suspended or closed.
20.2 The suspension or closure of your account and your right to use the Low Cost Glasses site shall not affect either party’s existing rights or liabilities.
21 Our Responsibility to You
21.1 The Low Cost Glasses site is provided by DD Frames Online Limited without any warranties or guarantees. You will bear the risks associated with the use of the internet.
21.2 The Low Cost Glasses site provides content from other internet sites or resources and while Low Cost Glasses tries to ensure that material included on the Low Cost Glasses site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Low Cost Glasses will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Low Cost Glasses site. If Low Cost Glasses is informed of any inaccuracies in the material on the Low Cost Glasses site we will attempt to correct the inaccuracies as soon as we reasonably can.
21.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility of the Low Cost Glasses site with any of your equipment, software or telecommunications links; and
(b) technical problems including errors or interruptions of the Low Cost Glasses site.
21.4 If we are in breach of these terms & conditions, we will only be responsible for any losses that you suffer as a direct result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the Low Cost Glasses site.
21.5 Because we sell products for personal use only, our responsibility to you is limited and shall not include any business losses such as lost data, lost profits, lost sales or business interruption.
21.6 This paragraph 21 does not limit or affect our responsibility to you if something we do negligently causes death or personal injury.
22.1 You may not transfer any of your rights under these terms & conditions to any other person. We may transfer our rights under these terms & conditions to another business where we reasonably believe your rights will not be affected.
22.2 If you breach these terms & conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms & conditions.
22.3 Neither party shall not be responsible for any breach of these terms & conditions caused by circumstances beyond that party’s control.
22.5 These terms & conditions are subject to English law, and you submit to the exclusive jurisdiction of the English courts. We will try to solve any disagreements quickly and efficiently.
22.6 Dog ate your specs? Survey | By completing the survey, you give us permission to use your ‘glasses mishaps’ stories anonymously as part of our campaign. We will not share your name across our marketing channels or pass any contact details on to any third parties. The giveaway winner’s name will be drawn at random on Friday 21st February 2020. The winner will be given a voucher code to the value of £50 and this must be redeemed by 30 April 2020.
23 Customer Services
23.1 Online customer enquiries
(a) For any queries regarding orders and appointments, you can call our Online Customer Service team who will be happy to assist. Telephone: 03456460366.
Monday to Friday – 9am to 5pm
(b) If you ring outside of these hours just leave us a message and we’ll get back to you about your query as soon as possible.
(c) Alternatively you can email us at [email protected]
(d) At Low Cost Glasses we’re always looking for ways to improve our online services and would love to hear your feedback. Get in touch by emailing us at [email protected]
23.2 All contact made to and from customers via the customer service teams are recorded for training and quality purposes.
23.3 Press and media enquiries
All media and press enquiries should be directed to [email protected]
23.4 For postal enquiries please use the following address:
Low Cost Glasses
C/O DD Frames Online Ltd
Unit B4 Stuart Road
Altrincham Business Park
Part D: Specific Product Terms
24 Prescription Glasses
24.1 By making an order for prescription glasses you are confirming that:
(a) you or the individual you are purchasing on behalf of are aged 16 years or over;
(b) you or the individual you are purchasing on behalf of are not registered blind or partially sighted;
(c) you or the individual you are purchasing on behalf of have a valid current prescription for your glasses or the glasses of the individual you are purchasing on behalf of which is not over 2 years old;
(d) the information you enter into the Low Cost Glasses site is true and matches your glasses prescription or the glasses prescription of the the individual you are purchasing on behalf of as provided by your optician;
(e) you have written proof of your PD* measurement from your optician or the optician of the individual you are purchasing on behalf of and acknowledge that the measurement entered is correct and valid
(f) you know of no reason why the glasses which you are ordering are not suitable for your requirements or the requirements of the individual you are purchasing on behalf of.
Part E: Special Offers
Any offer, promotion, discount code, prize draw, or gift (”the Offer”) offered by Low Cost Glasses have the following Terms and Conditions:
The Offer runs for a finite period, as defined in each offer’s individual terms and conditions below. If no end date is defined then the offer is valid until further notice.
The Offer cannot be used in conjunction with any other offer, and can only be redeemed once by the same customer within the active period.
The Offer is subject to availability. Where applicable, the Offer will only continue while stocks last.
We reserve the right to end the Offer or to amend these terms and conditions at any time without prior notice, as well as the right to exclude anybody from participating in the Offer on reasonable grounds.
For information on specific offers’ terms and conditions, please see our Special Offers page.
If any loyalty points, coupons or other promotions are used on your order and the order value drops below the free delivery threshold, you will be required to pay the standard shipping fee.
Part F: Points & Loyalty
- Points cannot be exchanged for cash
- Points cannot be used to pay towards any shipping charges
- Points can only be issued to customers with a registered account
- Points cannot be transferred to any other account
- Points cannot be used in conjunction with any other coupon codes unless otherwise stated
- We reserve the right to amend any referral & points scheme at any time
- Points cannot be earned on orders where existing points have been used
- Loyalty points are valid for 12 months from the issue date, after which they will expire.
Part G: Gift Cards
- Valid for 12 months from date of issue.
- When purchasing gift cards they do not contribute towards the amount / threshold to qualify for free delivery.
- LCG Points are not rewarded against the purchase of gift cards.
- LCG Points cannot be used to purchase gift cards
- No physical gift cards are issued. All gift cards are emailed to the recipient.
- Minimum gift card value to be purchased is £10.
- To be redeemed at either the cart or checkout. Input unique code into the coupon / gift card box.
The Low Cost Glasses site is owned by DD Frames Online Limited (UK), trading under various names including Low Cost Glasses, a company registered in England whose registered office is at DD Frames Online Ltd, Unit B4, Stuart Road, Altrincham Business Park, Broadheath, Altrincham, Cheshire, WA14 5GJ. Company number 3901855.