DELIVERY INFORMATION

With each & every order involving bespoke lenses, the manufacturing and delivery times vary.

We aim to have all orders made to the UK mainland at your door within 48-72 hours of dispatch, and international orders within 7-10 working days. For any surrounding UK territories, delivery times may differ.

Please have a look at the guide below to have an understanding of the timescales from production to delivery.

Should you have any questions regarding this, please get in touch.

Shipping Fees

Individual UK glasses orders are delivered by Royal Mail, and cost £3.95. (excluding Next Day Glasses)

We offer free standard UK delivery for all orders over the value of £50. (excluding Next Day Glasses). 12/05//2020 – As a temporary measure we have reduced the minimum order value to £30 for free shipping.

Next Day Glasses are only available with a selection of frames and must fall within the prescription criteria. Next Day Glasses can only be delivered to UK mainland addresses at a cost of £29.95 per frame.

Delivery to European countries is charged at £12.95 per item, and will be delivered 3 – 5 working days from dispatch. (excluding Next Day Glasses)

Worldwide shipping is available. Please contact us for specific prices.

In some cases, glasses that are part of an order with multiple pairs may be shipped on different days depending on the prescription and lens type.

Shipping Insurance costs £3.99 for UK orders. In cases when a package does get lost by the courier, we will provide a replacement item free of charge.

You can track the status of your order here.

Manufacturing & Shipping Information

Next Day Glasses

Order before 1pm for same day manufacturing

Next day delivery before 1pm (excluding Weekends)


Qualifying Criteria

  • Distance, Reading, Computer/Intermediate, Plano Lenses
  • Silver lens index
  • No add-ons
  • Minimum combined PD of 60
  • Maximum combined PD of 70
  • Negative values cannot be lower than -6.00 SPH with a -2.00 CYL
  • Positive values cannot be higher than +4.00 SPH with a -2.00 CYL
Simple Single Vision Prescription Glasses

2 – 4 working days manufacturing

48 hour delivery


Qualifying Criteria

  • Bronze lenses with no Addition
  • Distance lenses with Sphere -4 & + 4 & Cyl -2 to 0
  • Reading/Intermediate lenses with Sphere + Add between -4 to + 4 & Cyl between -2 to 0
  • Only plastic/metal frames excl. rimless, semi-rimless & Joseph frame
Complex Single Vision Prescription Glasses

5 – 15 working days manufacturing

48 hour delivery


Qualifying Criteria

(Lenses beyond simple measures excl. varifocal)

Varifocals

7 – 14 working days manufacturing

48 hour delivery


Qualifying Criteria

All Varifocal lenses