Delivery Information

With each & every order involving bespoke lenses, the manufacturing and delivery times vary.

We aim to have all orders made to the UK mainland at your door within 48-72 hours of dispatch, and international orders within 3-5 working days. For any surrounding UK territories, delivery times may differ.

Please have a look at the guide below to have an understanding of the timescales from production to delivery.

Should you have any questions regarding this, please get in touch.

Shipping Fees

Individual UK glasses orders are delivered by Royal Mail, and cost £3.95 per frame. (excluding Next Day Glasses)

We offer free standard UK delivery for all orders over the value of £30. Should your order value drop below this amount after using any loyalty points, codes or any promotions you will have to pay the standard shipping fee.

Next Day Glasses are only available with a selection of frames and must fall within the prescription criteria. Next Day Glasses can only be delivered to UK mainland addresses at a cost of £24.95 per frame.

We offer free shipping on all accessories to UK Mainland addresses.

We offer combined shipping to European countries. An order consisting of 1-4 glasses frames is charged at £15.00 per order. If your order consists of 5-9 frames the combined shipping fee is £30, If your order consists of 10-14 frames the combined shipping fee is £45. We also combine accessories which are charged as follows; 1-4 Accessories £10 per order, 5-9 Accessories £20 per order. If your basket includes a combination of glasses and accessories you will only be charged the shipping fee for the frame as we will combine the shipping, the total cost will be visible at the cart & checkout.

All European Orders will be delivered 3 – 5 working days from dispatch. (excluding Next Day Glasses). Worldwide shipping is available. Please contact us for specific prices. *Please note that customs duties, import VAT and courier ‘handling fees’ may be charged in the destination country (outside of the UK).

In some cases, glasses that are part of an order with multiple pairs may be shipped on different days depending on the prescription and lens type.

Shipping Insurance costs £2.99 for UK orders. In cases when a package does get lost by the courier, we will provide a replacement item free of charge.

You can track the status of your order here.

 

Manufacturing & Shipping Information

Next Day Glasses

Order before 1pm for same day manufacturing

Royal Mail Next day delivery before 4pm (excluding Weekends)


Qualifying Criteria

  • Distance, Reading, Computer/Intermediate, Plano Lenses
  • Silver lens index
  • No add-ons
  • Minimum combined PD of 60
  • Maximum combined PD of 70
  • Negative values cannot be lower than -6.00 SPH with a -2.00 CYL
  • Positive values cannot be higher than +4.00 SPH with a -2.00 CYL

 

Simple Single Vision Prescription Glasses

2 – 4 working days manufacturing

2 – 3 working days delivery by Royal Mail

Qualifying Criteria

  • Bronze lenses with no Addition
  • Distance lenses with Sphere -4 & + 4 & Cyl -2 to 0
  • Reading/Intermediate lenses with Sphere + Add between -4 to + 4 & Cyl between -2 to 0
  • Only plastic/metal frames excl. rimless, semi-rimless & Joseph frame

 

Complex Single Vision Prescription Glasses

5 – 15 working days manufacturing

2 – 3 working days delivery by Royal Mail


Qualifying Criteria

(Lenses beyond simple measures excl. varifocal)

 

Varifocals

7 – 14 working days manufacturing

2 – 3 working days delivery by Royal Mail


Qualifying Criteria

All Varifocal lenses