Information about Our Organisation and Websites
Types of Information We Collect and Use
In this policy, “personal information” or “personal data” means information about an identifiable individual that is subject to protection under the law in the jurisdiction in which you reside. In some jurisdictions, “personal information” or “personal data” will not include business contact information.
The DD Frames Online Group collects information through a variety of different ways and for different purposes. If you choose to register with any DD Frames Online Group, then you will be requested to provide contact information (name, address, telephone number, email address, a unique login name, and password). We use this information to contact you about the services on our site in which you have expressed interest. We may also use your contact information to send you information about other DD Frames Online Group products and services as well as promotional material that may be of interest to you from some of our marketing partners. The information is used by DD Frames Online Group to process your orders, enable participation in promotions, and facilitate your relationship with us.
If you do not want to receive these promotional announcements, you may opt-out when you provide us with contact information or at any time after you register by updating your preferences (see the Opt-Out section below).
Through this website you can order products or services, request information, or subscribe to marketing or support materials. In order to purchase a product or service from us, we will request certain information from you. You will need to provide contact information (such as name, email and shipping address), prescription details, and financial information (such as credit card number, billing address, and expiration date). Financial information collected from you is used only to bill you for the products and services that you have purchased.
If we collect credit card information from you, we only use this information for payment processing and fraud prevention. Credit card information and other similar sensitive personal data are not used for any other purpose by DD Frames Online Group without your express consent. We do not retain your credit card information after processing a payment unless you grant us permission to retain your credit card information for future purchases.
DD Frames Online Group automatically collects technical information about your visit (such as browser type, Internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp). We do not associate this information with other information about you. We aggregate this information for reporting about the DD Frames Online Group to analyse trends, diagnose problems with our server and administer the DD Frames Online Group, to track user movement and use, and to gather broad demographic information.
Communications from DD Frames Online Group
Once you register, we will send you a welcoming email to verify your username and password. We will also respond to your enquiries, provide services you request and manage your account. We will communicate with you by email or telephone and will make every effort to honour your preference.
We will also send you information on new products, services, special savings, promotions and general information. If you do not want to receive this information, you can opt-out of receiving future mailings (see Opt-Out section below).
If you wish to subscribe to our newsletters, we will use your name and email address to send communications to you. You can sign up for the newsletter from us on our registration page. You may unsubscribe at any time (see Opt-Out section below).
Sharing of Information and Cross-Border Transfers
DD Frames Online Group contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described above.
Here is an overview of the services we use where information can be stored:
We use Google Analytics to monitor web traffic, so IP addresses and browsing habits are shared.
We use Royal Mail to ship your packages to you, so we share your address, phone number, email address and name.
We use ActiveCampaign to distribute our marketing emails, so we share your name and email address.
If you pay with SagePay, personal information such as your email, name, and address will be shared with SagePay.
If you pay with PayPal, personal information such as your email, name, and address will be shared with PayPal.
We use Tawk.to for our live chat feature, so we share your name, email address, and chat logs.
Conversion tracking helps us measure the return on investment of Facebook Ads by reporting on the actions people take after viewing those ads. No personal information is contained in or collected as a result of using these cookies or pixels.
These service providers may change or we may contract with additional service providers to better accommodate our customers. DD Frames Online Group affiliates may provide services to you or to your local DD Frames Online Group affiliate and may receive personal data about you. If we transfer your personal data to affiliates or third parties, we require the recipients of your personal data to safeguard your personal data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our affiliate or the third party.
Your personal data may be transferred across state borders and country borders. Residents of the EEA and Canada should understand that your personal data may be transferred outside of the EEA and Canada to the United States and other countries for the purposes of data consolidation, storage, simplified customer information management, reporting and other internal uses.
DD Frames Online Group does not disclose personal data with third parties for their own use without your permission. However, in some cases, DD Frames Online Group may be required to share information as a result of applicable law. For example, DD Frames Online Group may be required to disclose information as a result of a court order, subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.
Cookies and Other Digital Markers
DD Frames Online Group is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. DD Frames Online Group does not target its websites to children under 16.
Your Choices and Opting-Out
DD Frames Online Group gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product-and service-specific information and DD Frames Online Group-wide marketing communications. DD Frames Online Group-wide communications may include new product information, special offers, or an invitation to participate in market research. DD Frames Online Group provides you the opportunity to “opt-out” of having your personal data used for certain purposes when we ask for this information. For example, if you purchase a product from us but do not wish to receive any additional marketing material from us, you can indicate your preference on the order form.
If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications or by emailing us at [email protected]. Please type “Opt-Out” in the subject-line.
Access to and Accuracy of Your Information
We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Subject to applicable law, we reserve the right to refuse to provide visitors to our websites with a copy of their personal data, but will give reasons for our refusal.
Keeping Your Information Secure
DD Frames Online Group does not guarantee or warrant the security of our servers nor can we guarantee that information you supply through the website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card information) on our registration or order forms, we encrypt that information using secured socket layer technology.
In the event that DD Frames Online Group goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.
Terms and Conditions