Frequently Asked Questions

What should I do if my order hasn't been delivered yet?

You can log into your account and select Orders to check its progress. If you’re still waiting for dispatch confirmation after 14 days, contact us using the details on this page.

How do I order a pair of glasses?

All it takes are 3 simple steps: first, choose a frame you like. Then click “select lenses” and choose your preferred lens combination. Lastly, you’ll need to upload your prescription as we offer free prescription checking service.

What is your returns policy?

We offer free 14-day returns for both frames and lenses, On the issues of frame fit, quality, lens quality to vision issues* (Terms and Conditions will apply).

How to search frames by your size?

More Help

Need to get in touch?

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